Ordered a set of manual and motorized roller shades from EuroFab. We experienced some challenges that resulted in multiple installation sessions.
- Cords for the manual shades were inconsistent (asked for stainless steel (s/s) but got a combination of s/s and plastic)
- Some of the motorized shades didn't come with a headrail/cassette
- There were missing pieces (e.g. transformer / wiring for one of the motorized shades)
- Poor quality (scuffed / scratched) remotes; even the replacements were like this so we picked the least 'damaged' one
- S/S cord size was discovered to be incorrect during the second installation
- Headrail/cassette color for the motorized shades was found to be different during the second installation
These issues were eventually addressed and the blinds look great. Moreover, they were reasonably priced. Karen was very responsive to our concerns and did a great job in managing our expectations / working to resolve these issues. From a Customer Service perspective, we'd rate EuroFab a 5/5.
We may consider working with EuroFab again once their manufacturer's quality controls have been addressed.