Window roller shades (manual and motorized)
Ordered a set of manual and motorized roller shades from EuroFab. We experienced some challenges that resulted in multiple installation sessions.
- Cords for the manual shades were inconsistent (asked for stainless steel (s/s) but got a combination of s/s and plastic)
- Some of the motorized shades didn't come with a headrail/cassette
- There were missing pieces (e.g. transformer / wiring for one of the motorized shades)
- Poor quality (scuffed / scratched) remotes; even the replacements were like this so we picked the least 'damaged' one
- S/S cord size was discovered to be incorrect during the second installation
- Headrail/cassette color for the motorized shades was found to be different during the second installation
These issues were eventually addressed and the blinds look great. Moreover, they were reasonably priced. Karen was very responsive to our concerns and did a great job in managing our expectations / working to resolve these issues. From a Customer Service perspective, we'd rate EuroFab a 5/5.
We may consider working with EuroFab again once their manufacturer's quality controls have been addressed.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Nikhil,
Thank you so much for the feedback. The situation we encountered with your order was unique and a surprise to us - I can only assume that the plant was under stress to meet a deadline and because of that they missed those important details mentioned. I've forward all the issues to the manufacture and they send their sincerest apologizes as well. I'm glad that in the end we were able to rectify all issues. And am even happier to hear that our customer service scored a perfect 5/5. It was great working with you and we thank you again for all of your patience during the challenges.
Best regards,
Karen