I ordered a chair from Ethan Allen on April 30th, 2018. the chair was to be delivered at the end of July. I t was to have a slip-cover from material purchased by them, but done by a sub-contracted upholsterer. The chair did not arrive until the end of September and the slip-cover did not fit. This happened again at the end of November, the slip-cover arrived and was in a horrible ill-fitting state. I finally got the chair this week. slip-cover fair. The communication and concern exhibited by the employees was appalling. On top of that there is no way to lodge a complaint anywhere but with the person you dealt with from the beginning. and she was so evasive and defensive! The worst consumer experience I have ever had.