Dyson Canada Ltd.

Bought a cordless vacuum a few of years ago from Dyson. I needed to buy replacement parts for it. I waited months for them, they never seem to be in stock. Their email notification doesnt work for these parts and if it does the price is much higher than what was on their site originally. They offer you new vacuums at 20% off when they dont have the part. The costs of course are much higher if you do this. When I finally got the part, it seemed like a refurbished part and it damaged my floors. They screwed up on the warranty replacement when the part was in, now they have no replacement part anymore. Their conclusion was they will send me one when it comes in. Only issue is their new models dont have these parts and they never have stock. So basically the warranty means nothing.

Vacuum needed repair, was covered by warranty so I sent it in. Took months before receiving it back and it was not repaired at all. After months of correspondence Dyson agreed to send me a replacement vacuum. Then they ghosted me. They did not send me a replacement and they stopped responding to my emails. DO NOT BUY DYSON!

Vacuum worked for 2 days, no replacement motor parts, no customer service
Send the unit back and Dyson will send a new one. I have to wait 10 days to 2 weeks for a return box. Return box being shipped by A company that does not deliver to my location.
After I send the unit back how many months until I get a new unit?

Switch or battery not working - apparently a common issue. Service centre supposedly open 830-3. We drove 2 1/2 hours to take our machine to Mississauga. Arrived at 1230 and they were closed! The Dyson website is horrible to navigate. Very disgruntled!

Ordered directly from Dyson. Huge mistake. Buy from 3rd party! We ordered a vacuum on line. Called to ensure order placed next day. Told no order received so placed again. Two vacuums received and two charges to credit card. Sent one vacuum back following day. Still no refund a month later. Horrible customer service. Cant get to a manager. Is there a TV Show that deals with terrible businesses? How about a Better Business Bureau. DO NOT DEAL WITH DYSON CANADA.

It is incredibly apparent to me that not only does Dyson Canada outsource their customer service to areas outside of Canada but their agents are incapable of actioning the fundamentals of customer service. In brief, it took me 5 separate attempts with 5 separate agents to arrange a simple return. Every return ticket provided had my mailing address as both the SENDING and RECEIVING address.

Please do not consider purchasing from Dyson and if you do, don't do it online. Find a store. Save yourself the headache.

Before heading out to Mississauga (an hour's drive away) I called the Dyson phone number and was told the part needed was in stock and available. When I reached customer service I was told that they do not sell parts and that I should have brought in the whole stick vacuum cleaner. After patiently listening and understanding my predicament, Cat, the service rep., with kindness and courtesy went and obtained the part knowing that a return trip would be difficult for my husband and myself both seniors. Due to the misunderstandings, the roller was complimentary. Thank you Cat. We appreciate your kindness.

My experience with Dyson has been absolutely dreadful. I never received my package, and the customer service I received was beyond disrespectful. They had the audacity to call me a fraud and claimed it wasn't their problem. Instead of offering assistance, they told me to contact the cops or the carrier. When I asked to speak to a manager, they flat out refused and hung up on me. I've also sent multiple emails to their customer service, but they never bothered to reply. This has been the worst company and customer service experience I've ever had.

Bought 2 heater fans and next day another major distributor had the same product on sale for 20% less. Contacted Dyson customer service and, after an extended process, was informed that this qualified for price match and I should see refund on credit card within 12-14 days. After 2 weeks I got back on chat and, again after a long wait, was confirmed that refund was pending and I would hear from them within 24-48 hours. After 3 days I got on chat again and, after over an hour waiting and back and forth, was finally told that they had decided that this did not qualify for a refund. Of course sale at other company is long over. If you like Dyson products, do not buy directly from the company. They do not honour their price match policy.

We own the V10 Animal; excellent machine but recently the large collection bin broke and the machine is still within 2 yr warranty. Spent a considerable amount of time and information with a chat rep 2 weeks ago and was told 5-8 business days for replacement part to be available (we'll send you an email)... 10 business days later still no email... 2nd chat session just finished and had to repeat and resend pictures even though I was told this info was saved to file last time. This time there is no timeline on the part; just it will be in at some point, wait for email. I bet I'm back on chat in 30 days. Escalated the chat (well told the rep spoke with supervisor) and offered a refurbished machine as a replacement. We do not want a used replacement... when we spent $700 on the new machine we expected a machine that would work well past the 2 yr warranty; and if not proper warranty as expected by customers... We just want the part not somebodies previous returns... or replace the machine with a new one. $700 is a lot of money to many ppl...