Dupont Heating & Air Conditioning Ltd

1400 Dufferin St Toronto ON M6H 4C8
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9 reviews Toronto, ON

Service Call

I had this company install a new gas furnace. Work was completed in a timely manner and installers were very pleasant. I than contacted the company to service my slim jim air conditioner located on my roof. They booked me in and never showed up. Called to see what happened and they gave me an excuse. Rebooked and same thing happened. Tried one more time. Same deal. Called the fellow who does booking and asked what kind of service is this. He advised that their technician didn't want to get a ladder and go on the roof to service the air con. I guess they must have too much business when they treat their customers like this, and after paying for a new furnace. Called their competitor, [ed- competitor removed] who where happy to do the job and now service my furnace as well.

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Company Response

All of our technicians have ladders on their trucks to service this type of equipment. The only time we do not service these units is when the weather is bad and doesn't allow us to service the units properly. We always call ahead if the technicians are late or if we cannot accommodate the appointment time. BE AWARE....This person has given bad reviews to all the companies she has dealt with. I don't see this as a legitimate review and could be false. If this person wishes to discuss the matter in person or on the phone they are more than welcome to come into the office or give us a call at 416-532-2859.