Drain Works Plumbing

**Thanks Miranda** We appreciate your feedback. At DrainWorks Plumbing we do all we can to provide the best recommendations and service, and although our return visits were not warranty related, in the name of customer service we did do them at no charge. We also worked hard with your schedule to provide the quickest service possible. We do value your choosing DrainWorks Plumbing and we do hope to hear from you should you require assistance again in the future.

**Thanks Pippin** We are very grateful for your review and thank you for sharing your experience. It is rewarding to know that you were so happy with our service and that we could be of assistance. Thank you for choosing DrainWorks and for your high recommendation. We look forward to being the plumbing and drain service providers you will continue to rely on should you require service again in the future.

**Thanks Spicer** We appreciate your review and thank you for sharing your experience here for all to see. It is rewarding for us to know that you were happy with our service. Thank you for choosing DrainWorks! We look forward to being the plumbing and drain service providers you will continue to rely on should you require service again in the future.

**Thanks Maria** It was a pleasure reading your review to learn that you were happy with this service, and with all prior service visits; thank you for your patronage. It is very rewarding for us to know that we could be of assistance and for you to acknowledge our efforts. Thank you so much for sharing this experience. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for continually choosing DrainWorks Plumbing.

It is unfortunate you feel this way regarding our service, since it was us who immediately went to your property while you were on vacation to assess the issue. With our onsite visit we were able to advise you on a course of action, which was to have a general contractor out to open walls further to investigate. We called you while onsite, but unfortunately we could not get a hold of you, and had to leave the information, both verbally and written with the tenant you left in charge in your absence. You called us back after 9pm when our office was closed, but your call was returned first thing the following morning and a call was placed to the general contractor at the same time. You were both advised that there was no info the plumber could pass on, further wall opening was required to investigate and expose the source of the leak. The scope of wall opening required was not a service we offered. We understand that you were frustrated having an unknown leak at your property while being away on vacation, but even still, disregarding our recommendation and repeatedly demanded a course of action from us that would lead to no resolution, was just counterproductive. Not being able to do what you request is not anger or yelling, it’s just the facts. Again, sorry you feel this way, but there was no other way to move forward other than to hire a general contractor to go to your home as recommended.

**Thanks Jeff** We appreciate your review and thank you for taking the time to share your feedback with us. It is rewarding to know we could be of assistance and that you were happy from start to finish. Thank you for choosing DrainWorks, we hope to be the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

**Thanks Derek** We are very grateful for the review and thank you for sharing your experience. We are happy to know that you were satisfied with the service provided from start to finish. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks!

**Thanks David** It was a pleasure reading your review to learn that you were so happy with our service from start to finish. It is very rewarding for us to know that we could be of assistance and to have our efforts acknowledged. Thank you so much for the kind words and for sharing this experience here for all to see. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing.

**Thanks Jess** We are very grateful for the review and thank you for taking the time to share this experience here. It is very rewarding to know that you were so happy with the service and that we could be of assistance. Customer service is top priority here at DrainWorks, so we are pleased to have you take notice of our efforts; thank you again. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

**Thanks Brock and Mindy** We appreciate your review and thank you for sharing your feedback. It is rewarding to know we could be of such quick assistance to you. Thank you for choosing DrainWorks, we hope to be the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.