When I woke up in the morning I heard a Niagara Falls-like sound from outside. Hoping it wasn't coming from my house, I investigated to find that my hose faucet pipe was gushing water under my deck (where it then leaked into the basement, but that's another problem for another contractor). I tried and failed to reach another plumber, and finally tried DrainWorks at around 12:30 pm. The person who answered the telephone was friendly and efficient, and she arranged for someone to come to my house between 2 and 4.
Chris arrived on time, quickly diagnosed the problem (burst pipe due to freezing, although I don't know why it waited until June to finally give up the ghost) and the cause (no inside shutoff valve to the hose faucet, shoddy plumbing when hose faucet was installed). He gave me an estimate to fix the burst pipe and also install valves on that and my other hose faucet so this wouldn't happen again. He even gave me an instruction sheet on how to shut off the faucets in fall.
The work was completed quickly and (so far as I can tell) correctly, and Chris left everything clean and tidy. He was friendly, good-humoured and patient with my four-year-old's questions. All in all a very satisfying end to a stressful day.
- Approximate cost of services:
- $600.00
- Company Response
**Thanks Amy** It was a pleasure reading your review to learn that we were of assistance and that you were pleased with our service from initial phone call to completion of the job. We do look forward to being the plumbing and drain service providers you can rely on should you require our services again in the future.