There was a minor flooding in my basement after a big rainstorm. Two inspectors (Mike Dunn and Eric Fralic) from DrainWorks arrived at my house almost immediately after the call, and managed to locate the source of leak in no time. Accidentlly they found a dead raccoon under the hedge. It was so kind of them to offer to help me take care of the digging and burial of the decomposing carcass. I would not have survived the smell of it! The digging of the 10 foot "trench" began the next day. The three Eastern European workmen (headed by Mischa) were very quietly efficient. By the end of the next day, the affected back wall was officially waterproven, with everything (hedges, soil, patio bricks) back to its place without the slightest hint of a mess. The only sign that will give away two days of hard labour is the drooped leaves all over the back wall from an old climbing ivy. The roots probably have not survived the shock. But that's about the only casualty one can see. A few days later, Mke and Eric came back for a follow-up. Since the loose soil will take a few weeks to settle down, some of the patio bricks are destined to sink down a bit. Mike promised to send his guys in one month to put some top soil underneath the bricks to even things out. Excellent job thus far! Most highly recommended.
- Company Response
We appreciate your review. Here at DrainWorks we definitely pride ourselves in going above and beyond to provide the customer service you received. We will be returning to your home to top up the soil under your patio slabs should you require it. We look forward to being your plumbing and drain service providers in the future should you need us. Thanks again.