After a rough night with our 9 month old, then a morning spent at SickKids for testing, I was distraught to find that my basement was flooded. Adding to my stress, my husband has a broken leg rending him unable to help with home repairs. After having DrainWorks recommended to us from our insurance company, I looked them up online. As soon as I read that they had won the Consumer Choice award 8 years in a row, and how committed they were to customer service, I decided to give them a try. They did not disappoint! William took my call and reassured me that they would be here to help and quickly. He took my information and spoke in such a calm and friendly manner, I already was beginning to feel better. I placed the call at about 3:15pm. Mike arrived approximately 45 minutes later. Again, his friendly and open demeanour helped to lower my stress level almost immediately. He was honest and professional in his approach to our issue. He quickly was able to have the water out of our basement (halleluia!), and made recommendations on ways we could proceed. I never once felt that I was getting a 'sales pitch' - just good advice on how to protect our home. I would highly recommend this company. In fact, we plan to call them again when we finish our basement to come in and redo all of the pipes (we currently live in an old home with clay pipes). I hope never to experience any plumbing problems in the future, but if I do, William, Mike and DrainWorks will be my first call!
- Approximate cost of services:
- $265.00
- Company Response
**Thanks Cat** It was such a pleasure to read your review. We are certainly happy to know we could be of assistance during such a stressful situation. We look forward to hearing from you when you do decide to replace your old clay pipes and provide you with the type of service you have come to expect from us. Thanks for choosing DrainWorks.