Emergency snaking of backed-up drain
My wife and I called with a plumbing emergency on a Sunday afternoon. William (?), the dispatcher, was friendly and attentive, and gave a totally accurate ETA. Jeremy Harris, the technician, was friendly, methodical, polite...the works. He didn't promise that our issue wouldn't recur, because one of the pipes is in need of eventual replacement. Instead, he suggested that at some point, we contact him or another plumber to fix the situation. That honesty was refreshing.
Overall, I couldn't have asked for a better experience. You'll see DrainWorks vans everywhere -- they've got the founder's picture on them. If you're gonna put your face on your vans, you better be darn sure run a great company. DrainWorks is definitely a great company.
10/10
- Approximate cost of services:
- $165.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
**Thanks Greg** Your review really sheds some light on the DrainWorks difference. We work weekends to serve you better, and there is never an additional weekend charge. From the moment you call our office you receive top-notch customer service, and our non-commission technicians are honest, informative, professional and efficient. It is a pleasure to be your plumbing and drain service providers. Thanks again.