On a Thursday we had a flooding basement. On a Friday afternoon I called DRAIN WORKS from the office. Before I arrived home, they had fixed the problem. I met with the service man "Matt", as he had just cleaned up. He took the time to re-explain everything to me, and did it with the exceptional Customer service. On Saturday, another crew arrived as we decided to upgrade to avoid further problems. I was impressed by Misha and his associate, at the professionalism they displayed. The care they took at the front lawn, and keeping me posted of their progress.
I have dealt with many contractors and services since purchasing this house, I would state that this company - DRAIN WORKS, which actually came recommended by a friend, is by far THE BEST company or service I've hired to work on my house. From rates, to Customer Service, to finished result...absolutely exceptional. As far as I'm concerned, regardless of the homes I own, I will only ever dial for DRAIN WORKS. Their equipment is clean and presentable. Their staff is knowlegable and friendly. I even appreciated their coat-of-arms. That tells me the pride that they have in their job. Simply put, they are professionals, and a pleasure to hire.
- Approximate cost of services:
- $2,400.00
- What could this company do to improve their services?
- ...there is nothing this company could have done better. They exceeded my expectations.
- Any advice to offer fellow homeowners facing a similar project?
- If there's a flood or back up problem, don't do anything else until you call this company - DRAIN WORKS
- Company Response
**Exceptional review** Thanks Mike for sharing the positive experience you had with DrainWorks. We do take pride in the work we do, from start to finish we always set out to exceed expectations, and we’re glad it shows.