Drain Master

Plumbing
Burnaby BC V5A 2H4
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HomeStars  >  Plumbing in Burnaby  >  Drain Master  >  Water main replacement
Ka Wai from Richmond
Ka Wai from Richmond
3 reviews Richmond, BC
9/10

Water main replacement

In one of the coldest day during the winter, we discovered that we had a leak somewhere along the water main line. After getting a plumber to give us a temporarily water solution, we searched out for a permanent solution in replacing the water main. Gerry was one of the few companies that responded to our request as all the plumbers were busy going around fixing frozen pipes, and he was the only one that was willing to come out to give us an actual "free estimate" without charging up to around $200. Gerry came over the very next day after our conversation, and was able to give me a quote and guaranteed that there will be no overrun cost as they had a plan B and plan C in case their trenchless method did not work out. The project did turn out to have a little hiccup and they did have to dug an extra hole in the yard + a hole in the drive way concrete and actually took at least a day longer than they anticipated, but they were thorough with their job and clean up. I would definitely recommend them based on their competitive cost, Gerry's responsiveness, their respectable and professional employees (Alex's team and Jose's team), and their technology/skills (trenchless). The only detractor for the project was their timeliness on the 2nd and 3rd day, and the concrete repair on the driveway was quite uneven. However, given everything else they've done, that was only a small detractor. Realistically, it's a 9.5/10.

Approximate cost of services:
$3,000.00
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