Dr Green Lawn Care Services

I ordered the lawncare service in 2010 and was VERY disappointed with the results so I decided not to renew the service this year. Imagine my surprise at returning from work one day in April to find a Dr Green sign on the lawn. Now they are continually hounding me for money. I explained how disappointed I was in their service, but no offer of recompense. One customer service rep stated that they had my voice on tape agreeing to the continuous care. I told him that if I heard that tape I would be willing to pay. He was to call back with the recording...NOTHING. Yet the bills keep on coming...Today I called again and they indicated I could settle by paying 1/2 the invoice, but they want to include the accrued interest. If I did not pay it would go to collections. WHAT to do - do I want to ruin my credit rating over the cost of $25? But the priniciple of the matter is that I should not have to pay for something I did not order.
Please be aware and cancel service immediately if you are unhappy.

I had good service in 2010 from Dr.Green. HAD as in past tense. It is now the middle of July and they have only come out once so far to fertilize. Every time I email or call they say that they are coming out in a day or two and never come. Yesterday I got two emails from two different people at Dr. Green telling me that someone would come today. No one showed up. When I called to complain they told me that the technician said he came but I was "doing something to the lawn which prevented him from applying the weed control". They wouldn't tell me what that supposed something was. Doesn't matter because my lawn wasn't touched all day by me or anyone. The girl I talked to on the phone said that she promised that they would do their best to come tomorrow BUT no promises. I paid $360.57 in advance and feel like I have been robbed.

July 13, 2011 - Please beware of Dr. Green Lawn Care located in Mississauga.

My Story; I 'pre-paid' for a full summer season of various treatments which entitled me to a discount. Since April of this year Dr.Green has come to my property 3 times so far. I happen to have hidden video surveillance (at my home) which covers all aspects of my property. All three times I have become ill about how badly Dr. Green has preformed their treatments. I have to say with pure honesty they hardly covered even 20% of my lawn area with the selected product. Further to this issue, Dr.Green has failed hugely at doing 'one single' de-weeding session out of the 7 that should be performed throughout the summer. I have called Dr. Green about this and they claim they are busy and that "someone will be there this week"... months have gone by with not treatments.

After 3 times of very week applications and after several attempts to get Dr. Green to adhere to their advertised treatments (contract) I decided to cancel the agreement. Low and behold sure enough there are "no refunds" and that I have to wait to the end of the summer to "cancel future services"

Dr. Green definitely have poor management and very bad practices. They are in my opinion "crooks of the trade" Please do not get suckered into their vibrate promotional material. They truly do not deserve hard working peoples business. Matter of fact they should be sued.

Spend a little more time researching Dr.Green on the internet and see other horrible testimonials.

Good luck. DO NOT USE MR. GREEN LAWN CARE PLEASE HELP STOP THE SCAMMING!

As soon as the Dr. Green sign went on my lawn after the first treatment in 2010 a car stopped and the driver shouted: "You'll be sorry". He was right.
We watched for the next Dr. Green visit and observed a man sprinkle less than a handful of pellets on the front lawn and then stick a piece of paper in the mailbox saying that he did a complete weed application. He had never even entered the back yard.
The next time we observed the Dr. Green truck stopped in front of our house for a 1/2 hour at lunch time but no one ever got out. He then drove off. Apparently Dr. Green tracks their trucks by GPS and this way is able to "prove" that the truck was here for 1/2hour. Other times the back yard was locked and still the report said that the entire property was treated.
Unfortunately I had prepaid for the season and no matter whom I talked to at Dr. Green they would not send an actual manager or supervisor to see just how bad my neglected lawn looked. My requests for cancelation of services and for a refund were repeatedly denied and instead they kept sending more trucks and made more token partial treatments. All this was in 2010. This year 6 drivers have been here to date. Each driver was told that the service was cancelled last year and sent back before he had a chance to even get started. All except one apologized and said they get this a lot. This year the back yard is locked 24/7 but still they keep coming and even though I have refused service 6 times I've not received a single call. They just send more trucks. Last year I would get a call before a treatment, this year, the trucks just show up without that prior call and a man (each time a different man)tries to sneak on the property. Obviously there will be no payments to Dr. Green this year but I feel I’m getting harassed and hope to be able to soon get the media interested in the way Dr. Green conducts business.

Lawn care treatment was ineffective and expensive. I used the service for two years with no improvement and I then changed to another company. I was then billed by Dr. Green for a service that they did not even provide. They have a clause that says they will continue providing the service until cancelled. They are now claiming that they provided some lawn care in April even though there was no sign on the lawn, no service invoice in the mail box, and they then billed me 6 weeks later.
Very poor company with questionable business practices.

My experience is the same as all of the others on this list who rated this company ZERO.ZERO. Do not engage them. They take no notice of cancellations and will continue to bill you forever.

We were billed last year several times for services we did not want and had said "no" to. This year we informed the company that we did NOT want their services. They sent a guy anyway... we informed him we did not want his services... they sent another guy the next day... we have phoned, we have told them in person when they arrive... and yet they still come. We will NOT be paying for any more services from them this year - no matter how many times they come.

i have had dr. green for 12 years now and i am a very satisfied person they have very nice and smart staff i think they are a great bunch of people and dont know how anyone would not want the services

This is my 4th season using Dr. Green and I love the services they provide. It takes away the worry and the nagging my husband about looking after the lawn. The service is great, the lawn care guys are friendly and helpful. They will come out and troubleshoot problem areas. My lawn looks great and I don't have the to struggle to make it look that way!