We place an order with Dr Green early this year. They came to do the first service at the end of April. Two days after the service, our lawn started to die off. I called the customer service and they promised they will send someone to fix it. No one came to check and two weeks later they did the second services. I told the technician and asked him to fix the lawn. He took some pictures of the dying lawn and called his supervisor. Then he told me that the fertilizer from the first service actually burned the lawn. They will send some one to fix it. After that, my nightmare begins. No one came to fix the lawn, but every week they called me to ask me to pay the second service. I told the story to their representatives again and again. What they did was they told me they will take notes and send someone to fix. But NO ONE CAME. From early May to Middle July, they called me and I called them more than TEN times. No progress at all. I have to purchase new seeds and soils, trying to fix the burned patches by myself. I still received their call for marketing now, even though I asked them to close my account two months before. This is the worst service experience ever in my life.
- Approximate cost of services:
- $400.00