Dodds Garage Door Systems Inc.

We needed a new garage door and we chose Dodd’s because of their high rating on home stars. The sales person who gave us our quote was great and very knowledgeable. The door took about 3.5 weeks to arrive as they had promised. I thought everything was going as planned. We were scheduled to have our door installed on a Tuesday morning, I arranged for a family member to come over and be here in case the installer needed anything. Monday I received a call from Dodd’s saying someone called in sick and could they come by Tuesday afternoon instead….I said no problem I understand people get sick. At around 4:30 on Tuesday I called home to see how the install is going and Dodd’s hadn’t shown up or called. I called Dodd’s and was assured they were on their way. At 6:30 the installer called and said he’ll be here tomorrow (Wednesday) morning. Wednesday I get a call at 8am that the installer is lost ( I started to feel like this company is really disorganized if they aren’t sending their workers out with a GPS or map). When the installer got here I was surprised that he was alone, my old garage door is a one piece 12 foot metal door from the 1980s and is heavy, I didn’t know how one person could handle or lift that. After about 3 hours the installer brought me out to the garage to show me the new door, it was nice. He tried to talk me out of putting the lock/handle on the outside of the door, we had paid for one and therefore we wanted one, so I insisted he put it on. He then showed me how he installed the wrong mechanism and the shop didn’t send the right one, he’ll be back tomorrow to fix the problem I then asked him if he was going to remove the old door and he said that he guessed he had to. (Lucky my husband just got home from work because the installer couldn’t lift the door into the truck on his own). At this point I asked him if he could make our door a priority as some of the contents of my garage were outside (including my snow blower). The installer said that he’d be back by noon Thursday. Thursday at 4:30 no installer had arrived and no one from Dodd's had called. We called Dodd’s and were assured he had the mechanism and he’s on his way. He did not show up again. Friday morning we got a call from the installer that he’ll be coming at noon and could he have our address (completely disorganized). He did come Friday afternoon (not at the promised 12) and finished the install. We gave him the final payment. I checked my email and I saw Angela at Dodd’s sent me an email, I thought it was an apology or a suggestion on how they could make this situation better…Nope…just a copy of the invoice with no text, not even a thank you for your business. I thought as an honest person I would let Dodd’s know I was posting this review, only then I got a small admission that there had been some communication problems…Still no suggestions or efforts to leave me with a good feeling about this company

We needed to replace our two garage doors and door openers. I called a few companies for quotes and Dodds really impressed me. Their sales people were polite, professional and provided lots of good advice without being pushy. Their prices were competitive, but the product and quality of the installation is what really impressed me. I'd highly recommend them if you're looking for new garage doors and openers.

I called Dodds Garage Door Systems Inc after noticed my door was making a lot of noise. Making the appointment through their call center was easy. The next day I received a call 30 min before technicians arrival as agreed. John quickly diagnosed the problem and provided me with a fair quote. I am very happy with his workmanship and professionalism. I would recommend Dodds to anyone!

I am very pleased with my new garage doors and the level of service I received from Dodd's for my new garage doors.

Excellent attention to detail from the door installation down to the aluminum capping surrounding my doors.

Leandro(installer), Lori(sales) and Angela(installs) were all a pleasure to work with.

Their professionalism and exceptional level of service may this experience a great one.

Dodds came through for me in a very short amount of time. The service and the installer were both perfect bar none. They met with my needs, my budget, and my timeframe. THANK YOU so very much. I will recommend to my friends and family where I can.

Called at 9:00 a.m. and arranged p.m. appointment same day. Chris showed up at 11:00 a.m.! Repaired garage door and checked second garage door to make sure in good condition (doors approximately 25 years old). Extremely satisfied with efficient and friendly service. Don't waste your time shopping around!

From the initial quote to the final job, we were extreemly pleased with Dodds Door System. If you are looking for a company that follows through on timelines and produces a quality product and service, this is the company to choose. The installer was professional, very polite, and did not leave before everything was tidied up. My husband is very very picky and he has done nothing but compliment this whole experience. We would absolutely recommend Dodds to our friends and family...No hesitation.

All the staff we worked with were very professional, punctual and friendly. Our new garage doors arrived in the suggested timeline and installation was booked promptly after the company received the manufactured doors. Both gentlemen doing the installation did a great job and were easy to work with. We are very pleased with the quality and appearance of the doors and would not hesitate to recommend Dodd's Doors to anyone!

I contacted them via email and someone called me within 60 seconds. they quoted me $167 and said they'd be there between 1pm - 5pm. They showed up at 2pm and 1.5hrs later they were done and it cost $167 plus tax.

They did exactly as they quoted and that is very appreciated!

I would recommend them again and again. WELL DONE!!!

Great experience from start to finish. We heard the radio advertisements and did our research, so I'm more than happy to add to the numerous positive comments I read before choosing Dodds.
Everyone I dealt with was very professional, the project was completed exactly when they said it would be (about 1 month from door order), install was perfect, clean-up was immaculate, pricing was competitive, it's all in writing on your contract, and even a follow-up email to ensure your satisfied. This is the way it should be when you deal with a contractor for any home project. As a result, I have no hesitation in recommending Dodds and when we move, and if we're in need of another garage door, this is the company we'll be using.