Dodds Garage Door Systems Inc.

Garage Doors & Hardware
60 Wildcat Rd Toronto ON M6M 3E6
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HomeStars  >  Garage Doors & Hardware in Richmond Hill  >  Dodds Garage Door Systems Inc.  >  Good (not great) and expensive response to a repair request
Marc in North york
Marc in North york
4 reviews Toronto, ON
6/10

Good (not great) and expensive response to a repair request

After having reached JP (the service manager) by phone to explain the issue with my door I also emailed some pictures and explained that my automatic door opener trolley assembly was also damaged and needed replacing. After a few scheduling conflicts a Dodds technician managed to come over and fix the cause of my door opening problem (physical door issue) with but did not bring a new trolley assembly (so I still couldn't really use my door opener although I could still manually open my door). The technician eventually came back for a 2nd visit and replaced the trolley assembly. The technician spent a total of about 1 hour (max) over these 2 visits yet I was charged for 2 hours of service time. I was also charged what appeared to be 5-10x the retail cost of the trolley assembly. When I asked for these charges to be reconsidered all I got was dead air. This unfortunate service experience was a major consideration for me NOT to use Dodds when I shopped for (and acquired) an new garage door.

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Company Response

We are very happy that you are until and running and are sorry that feel as though you were overcharged. We try very hard to run efficiently and keep costs low for our customers but travel time, inventory and Labour are expensive! We appreciate you giving us the opportunity to provide you service.