I was pleasantly surprised when I was told on the phone that someone could come out the same day I called. I wasn't sure whether repair or replacement of the opener would be best and Mike explained what the issue was and walked through the decision with me. There was no pressure to replace the opener just great information from Mike that helped me make the right decision. He came back with the unit the next day. His work was excellent and he was very efficient. The best part of this experience is that Mike is a great representative of the company and he has great customer service skills! I would definitely use Dodds again and recommend them to all my friends and neighbours.
- Company Response
Thank you for this review Susan. At Dodds a great customer experience begins with a "live" person to talk to on the phone. We want your business and we want your experience at Dodds to be easy and comfortable. Our team is always there for you.