I do not recommend Enercare Home Services due to their extremely poor customer service. I’m sharing with the public my extreme dissatisfaction with how my issue was handled so you can decide if you want to deal with them 'eyes-open'.
On June 29, 2018 Enercare Home Services came to my house do annual maintenance on my A/C unit. My A/C had been working and cooling my house up to the moment the guy started cleaning the unit outside. He then went into the basement furnace area when he suddenly said “it’s not working now”. He literally ran out of here with no explanation basically saying I have to call for service. He said he was just maintenance and I needed a technician. When I called for service the girl told me that ‘sorry I don’t have a protection plan’ and said I needed to buy a plan to save on the cost of repair and then booked me for an appointment two days later.
Right off the bat the whole problem was mishandled and I would have expected Enercare to call one of the techs in the field to go and attend to an escalated problem their employee created. We were left in the unbearable record breaking heat where the interior of my house reached 90 degrees F.
Enercare Home Services should have immediately stepped up and taken responsibility for the individual who permanently damaged my A/C unit.
The have totally excused themselves from responsibility and my situation is unresolved.
I listed the cost in this review as the replacement cost for the new unit I had to get with another company.
- Approximate cost of services:
- $5,000.00