Worst service. Called wed morning, no hot water. First avaialable appreciate next day 8 pm to midnight. Serviceman arrives, needs parts. Parts deliverable Friday at noon. No spot to install parts until Sunday 6 pm. I have paid $5,400 over 18 yrs to rent this tank and can't get reliable timely service. All I get is I am sorry. Escalation to customer care tells you the same, sorry no earlier appointment available. I am fine with thus company!
- Company Response
Hi Barbra- Thanks for letting me know of your experience and I can definitely understand your frustrations. Can you please email me at email@example.com with your account details, including address, so that I can assist? Thanks you.