I have been a customer with Enercare (former DirectEnergy) for the past 10 years. In 2012 my furnace stopped working and after the technician came it had to replace the blower for the burned gases and I was charged 800 for the replacement (part not covered). Three days ago my furnace died again, the technician that came said the heat exchanger is not covered and it has to be replaced. He mentioned that the blower that I have to pay for it in 2012 it should have been covered ... At this moment I said I will have to cancel the relationship with Enercare altogether. At that time I was renting the water heater from them too. Through a friend I got in contact with another company that will replace my furnace and the water heater. Now comes the part with cancelling the water heater contract and the maintenance plan. The water heater was rented since 2000, the cancelling went pretty smoothly. The issue arises when tried to cancel my maintenance plan. Apparently it is viewed as a auto insurance policy. It auto renews automatically every year and you have 20 days to cancel it then. If not you are bound to the contract for another year. My contract anniversary is in Oct so I will have to pay until than 30 dollars a month.
Do yourself a favor and stay away of Enercare!
- Approximate cost of services:
- $30.00