We signed up for the Protection Plan when we called to have a technician come to service the furnace prior to the cold weather. He arrived and spent 3 minutes here, didn't do any testing, no Carbon Monoxide test, just put his finger inside and said we have a cracked heat exchanger and, as luck would have it, he could get a sales rep to see us today!
I called Enercare to cancel my Protection Plan as we would. It be needing it. Then I received the bill $86 for the Plan and another $86 for the 3 minute technician visit (we only made one appointment.). I called their Customer Care department to dispute the charges and, after many frustrating call over a few weeks, they removed the Plan cost. I am still disputing the 3 minute technician visit as he did not do his due dilligence how could he in 3 minutes with no tests or further inspection beyond putting his finer inside the furnace. Did I mention the 3 minutes included him taking off and putting on his shoes!
- Approximate cost of services:
- $86.00
- Company Response
Hi Jo, I am so sorry that you had this experience and were not completely satisfied with the service you received. Please email me at support@enercare.ca with your address and phone number and a representative will be in contact shortly to help resolve your case. I once again apologize for this and hope to better serve your home comfort needs the next time around. Thanks ~ Kira