Enercare Home Services

Don't ever buy their maintenance plan! They can't deliver.
My furnace was found to have a broken heat exchanger during the annual maintenance The technician shut down my furnace and assured me that it would be fixed later that day or the next day, at the latest.
Heard nothing from them that day. I called the next morning to check on the status. To my disappointment and utter disbelief, I was told that the problem was not found in their system! The agent created the case and informed the relevant department. She assured me that the problem would be fixed quickly.
I called in the afternoon to check on the status. After waiting for more than 40 minutes, I finally got to an agent. Had to repeat the whole story again. Good thing I had asked for the call reference and thus was able to provide the agent with it so that she could follow-up. She supposedly contacted the relevant department was told that someone would call me back to advise on the status.
No one called me. Second night without heat when outside temperature is -1.
Third day morning, I called Enercare again. Repeat story again. Told me that they have ordered the part and it would be delivered to my house. Then I was to call them to schedule the repair. This is the first time, I heard of this convoluted process.
Called again in the afternoon to check on the status since I have yet to receive the part. This time, the agent told me that the part would be delivered to them and they would contact me to schedule the repair. I am wondering which is the correct process after this call.
Still no call from Enercare three hours later. Call them back and the agent said that she was not able to get in touch with anyone. The system shows that the part has been ordered.
So, I am expecting to go through a third night without heat.

Save yourself aggravation and time, Enercare can't deliver on its business.

Update Nov 23, 2015
It took them 4 days before my furnace was fixed. The same day response if call is made before 5 pm was not fulfilled. They don't tell you what is happening. The call centre agents don't know the status either ...all the agents can do is to email your concerns to the other departments and the other departments may or may not respond. In my situation, they didn't respond. I faxed the CEO, no response either. After this experience, they did even have the courtesy to call to apologize and try to make good on their failures. My four days without heat was of no concern to Enercare. If they can't deliver when the temperature was zero celsius, I can only imagine how bad it would be when the temperature is in the minus teens.
I called yesterday to stop the automatic renewal of my protection plan with them. The cancellation agent offered me a $2 discount for my nasty experience! Next move is to end my water heater rental with them. Enercare does not deserve your business.