An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
When I called for service, a service call was scheduled right away, The service tech came right away, and he fixed it, right away. the woman who was on the phone was extremely pleasant and efficient. As this was a rented water heater there was no charge