An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Even though I have a 15 year warranty on my furnace, the cost of the maintenance program is about the same as one annual maintenance visit, so it is a good deal for me. I also added my air conditioner because the warranty had just expired and I wanted to have that covered too. Direct Energy called me to make the booking and sent me reminders. The technician confirmed before he showed up and arrived exactly on time. He was friendly, courteous, and efficient. The maintenance checklists were explained to me to my satisfaction.
- Approximate cost of services:
- $150.00