An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The technician was prompt and called to confirm before coming to the appointment. Zahad was very professional, courteous and very patient with answering all of my questions. He explained everything he was doing and gave me important information regarding my furnace and humidifier. He did a great job and I am a very satisfied Direct Energy customer
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