Their home protection plan is very good on the surface. However, they sales tactic is quite poor. I originally had just a heating service plan, and when I called to get service, the sales offered the triple service plan, which I did agree to. The problem is that he failed to inform me by doing so, I will also automatically renew the plan for 12 months and I am stuck paying for it. I found this out less than 2 weeks later, when I called to inquire more about the plan. And of course, they won't allow you to change it back and just forget about the upgrade. I also did not use any of the new services during this time. After multiple calls and countless hours, I was finally able to downgrade the plan, but that also means I have to renew the contract for another 12 months as of that date. They also never provided any written information on the new plan that I signed up for, despite requesting the information multiple times. Overall, beware of their Home Services contract as they are not transparent at all!
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