Enercare Home Services

We bought the Total Home Protection Plan and called for a plumber when we had a dripping in the toilet tank, no leak. A plumber came and did some work on Nov 2 on Nov 4 we woke and found water dripping through the ceiling into our kitchen.We called DE who sent another plumber who fixed the problem in 5 minutes. Now I am left with water damage to the ceiling and a week later still not getting any help from DE in addressing this issue.When we phone to try to speak to the right person we are put on hold then passed on and on, very hard to be able to speak to someone who can help. Have had a day off work today to try to get some response and finally got through to Arlaine(Thank you Arlaine ). I was told that the first technician who came was a subcontractor for DE and I would have to get in touch with them to address this issue which I did, the person I spoke to, Jim McKenzie, told me I would have to contact my own insurance company to make a claim and when I told him that his technician caused the damage he just said contact my own insurance company and the two parties will have to fight it out this is the procedure. I did contact my insurance and the first thing I was told was that I have a deductible on my policy before I even explained the problem.
I believe that DE have a responsibility to help me with this issue, they employed the sub-contractor so in my opinion they should at least investigate my complaint. Ironically I received a letter the same day thanking me for being a loyal DE customer, I would appreciate if Mr. Mike Ahearne would like to call me regarding this matter you have all my contact information on file.