Received a bill for $452.00 as a termination charge because I was moving. Requested then to send a copy of my agreement purchase and sale agreement- how do companies continue to get away with treating customers like this? Spent all kinds of time straightening the mess out- but who has this time when they are moving?
Before sending out the bill since that is their practice, I suggested that they contact the customer first to see why they requested to cancel their service. Further, they refused to send me a letter stating that the fee was waived once I comply with their request- doesn't leave me with a warm comfy feeling.
Agents kept reading from a darn script which wasted my time and didn't address my issues. What an absolutely horrible and frustrating experience.
- Approximate cost of services:
- $452.00
- Company Response
Hi Brenda. Thanks for your comment but based on our records the information in your review is not accurate. We would be happy to discuss this with you further.