we bought a house and the water heater was in very bad shape. We found out that the previous owners had a contract with direct energy. We called and they infromed us that we were 5 years overdue for a replacement. 2 days later we had plumbers over to our house and the water heater was replaced in 2 hours at no additional costs to us.
we decided to have our furnace looked at by direct energy and the saleperson who came was VERY pushy and was upset when we didn't buy right away. He gave us a few outlandinsh suggestions. At the end we had to ask him to leave.
- Approximate cost of services:
- $0.00
- Company Response
Hi Simon. Sorry to hear about this experience, especially after we provided such great service with the water heater. Can you send us the name of the individual so we can coach him based on your feedback. Thanks