The plumbing coverage was great for our previous residence. It is just very frustrating that when we signed up the way I understood the terms was that if you cancel before the 12 months is up you pay out the rest of the year, which I was like ok, it was being offered for 7.50 per month for the first year. But now that I moved into a new house because my husband is in the canadian military and we unexpectedly got posted, I no longer wanted the coverage. Since our "anniversary date" (which when the product was sold to me I understood was once you had the product for a year) is in january I need to pay 100 dollars or keep the plan until our next "anniversary date". Im not saying the terms dont say this, im saying it is easy to mistake them and makes me feel negative towards my experience with the company.
- Approximate cost of services:
- $15.00
- Company Response
We appreciate your feedback, can you send us your information by email and we’ll see what can be done. Due to your husband being in the military and moved to another location we’ll have our team take another look at the file.
Direct Energy