Enercare Home Services

Just purchased the AC protection plan at the end of June. The AC doesn't work during this mid July heatwave. I called Direct Energy and they send out a technician the next day. The technician made some initial diagnosis for 20 minutes and think the refrigerant is low and said he has no time for a leak test to fully diagnose any leakage from the AC. The leak test needs to be reschedule to 2 days later. Also, was informed most likely if the leakage is the external unit, most likely a new AC is needed cause direct energy only covers up to a cap that is labour amount but the part is almost the AC cost. I applaud the tech for being candid (that's why is 1 star).
However, Direct Energy first of all should allocate enough time to get all testing done in the first visit. Why does a customer need to wait and suffer for a few more days of heatwave because DE hasn't allocated enough testing time? I can imagine after the 2nd testing is done, there will be more down time due to parts ordering.
Second, when DE sold me the plan, it emphasized on the savings and the timeliness of the service. It failed on the timeliness of the service and it didn't give a true picture to customers of how much they will most likely fork out for a replacement of a covered part. By informing us the cap of coverage without the replacement cost doesn't really give us a true picture of whether one should replace the whole unit vs repairing when they agree to buy the plan.
Anyways, I couldn't wait even for the leak test to be done in this heat wave (and who knows how long will I have to wait to get the parts or another test afterwards.....). I am going to have somebody install a brand new AC unit tomorrow.