North York
The installation process was handled professionally, but the billing service was extremely unsatisfactory. During the Enbridge and Enercare account merger, I was assigned two account numbers. Enercare assured me the accounts had been successfully merged, so I set up pre-authorized payments. Payments were processed correctly for several months, but Enercare later began contacting me for an outstanding balance, revealing that they had closed the pre-authorized account instead of merging the two. Customer service was disappointing, as I was frequently put on hold or transferred between departments, with no resolution provided.
- Approximate cost of services:
- $23.00
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