Enercare Home Services

Could Enercare "care" less about its customers? After paying them $20/month to rent a hot water tank that is now 20 years old, we decided to upgrade to a modern hybrid system (which they do not offer). You would think that after paying Enercare some $4500 over the years for what was probably a $500 water heater at the time, they would say "thank you - please dispose of the tank as you see fit" - as that tank is obviously scrap metal at this point. But no: we are told we "borrowed the tank, like someone borrowing a pencil, and the owner expects it back." So unless we want to buy it for $100+HST, we have to wait a week for them to come pick it up or schlep it to a depot open two days a week, for four hours at a time. No exceptions. This is ridiculous if not scandalous business behaviour and customer service. When it comes time to replace your water heater, ask yourself carefully about the economics of renting from rapacious companies that live off these rents... and only offer terrible customer service.