Enercare Home Services

Had to pay $600+tax to buy out a 10 year old hot water tank that we don't need. I've spoken with Enercare representatives over the past 3 years since we bought the property, as we were appalled at the monthly rental fee of over $35 (over $400/year). These representatives were accommodating in providing 3 months credit, but when I asked whether there is any commitment to the rental after this credit, they said NO. I asked whether, if I chose, I could remove and return the unit, and they said yes. Today I called them to arrange pick up/drop off of the tank. I was first on hold for over 30 minutes, then transferred to 4 separate representatives. In the end they refused to take the return, and would not deviate from requiring me to buy out the contract that I never signed, and that their own previous representatives agreed that I could cancel if I chose to do so. Over $600 buyout for a 10 year old tank is outrageously expensive. I have had similar experience with Enercare's competitor in returning rental tank inherited from previous owner, and they were a pleasure to deal with, no issues at all with picking up the tank, with no charge to me at all. I will never consider Enercare for any services. Please never consider renting HVAC / HWT equipment (from anyone) ! It's infinitely less expensive to purchase and finance from line of credit, if needed.