Enercare Home Services

I have paid Enercare $17-$20/month for years for the Plumbing Protection Plan. The hose bib was leaking inside my house so they can to check the leak but it took one week to get an appointment. I was assured this was a covered service. The plumber arrived and opened the wall. Assured me it was a covered service but wouldn't do the repair until we had an electrician in to move some ground wire attached to the pipe. I was charged a $99 diagnostic fee which was covered under my plan. I spent $80 on an electrician to do so. Tried to book another Enercare plumber to finish the job and the earliest appointment was a week away again. I had to escalate and speak to several people to finally get an appointment 4 days away. Like pulling teeth! The plumber came, did the repair but left the hose bib sticking out several inches from the wall with no bracket for me to mount it and no reinforcement. I was charged $99 diagnostic (again), $179 (labour) which was covered and another $271 (labour) for what I don't know as they can't seem to explain the two separate labour charges, not covered under the plan. He was at the house for 45 minutes max and I have a LOT of work to do to properly secure the pipe and fill in the gaping hole in my brick wall. After tax I paid $300 out of pocket, plus $100 for supplies to finish their shoddy work, plus $80 for an electrician, and I had to wait a week and a half to complete work that would have taken a regular plumber an hour. Absolutely atrocious customer service. When I escalated they first said the $300 was due to freezing which wasn't covered. Then they said it was because they installed a frost free pipe. I never asked for nor authorized such a pipe. Absolutely no resolution from Enercare so I'm posting a review and cancelling this Protection Plan (but locked into the contract for a year)! Beware, don't let them sell you on their plans, you'll never get the proper service you'd expect.