Designer Window Fashions Inc. Home And Design Centre No Longer In Business

John came and helped us design our windows. Very professional and a good eye for design. We bought in and made 50% deposit. That's where it went downhill. We were promised the window coverings in 2.5/3 weeks. They came in to the showroom late. We were promised a call by the installer (after I called in to inquire about the order) on tuesday but did not receive one. Then I called wednesday and was promised a call. same thing on Thursday and Friday. I asked to speak to John and promised a call back but still no call from him either. Finally on Friday night the installer called and said he cant do anything until end of next week at 10:30am. No ifs and buts since we are supposed to be on his schedule and we dont have a job or anything.

Bottom line he is coming in on the Friday of the week after at 10:30am to do the install. Overall it will be 6 or 7 weeks (instead for the 2.5/3 weeks as promised). No calls from the sales staff and I still have to worry about the installation issues that people have mentioned in the comments above.

Finger crossed but if the installation is as bad as the after sales service then its going to be the small claims court route for me.

AND THERE IS MORE...

The installer showed up to day on time and was a very nice guy. These guys "overlooked" the order for the living room window. First the installer said that sales has a signed copy of my invoice stating that I did not order that window which was quickly changed to "We overlooked the windows and you will get that in 2 weeks" which is 4 weeks in reality from this experience.

I was told by the installer that I will get a call from "Sales" which of course I have not. I have called and left a message but no response. I am reducing their customer service review to a 4 from a 6.

The installer also said that they want me to pay part of my balance owing and the remaining after installation which I have declined to do. I want everything completed before I pay the second half. I am also awaiting a "call" from them which I have been waiting for for 3 weeks now.

very very very disappointed.
They want me to pay