Similar to others my wife and I ordered a sofa and loveseat from Décor Rest through their local dealer . We were advised that cushions would soften - like the floor model so we ordered firm. When the order arrived the cushions were very hard . We complained to Décor Rest . They contacted us and arranged for the cushions to be redone with softer material. They are fine now and I appreciated the Company's desire to fix the problem. Nice to see a company that still believes in customer satisfaction.
- Approximate cost of services:
- $2,300.00
- Company Response
Thank you for informing us about your foam.
We pride ourselves in offering you top quality hand made upholstery with love since 1972. We train and give complete satisfaction within 5 days.
Foam is a very personal comfort and science. Please email Christina@decor-rest.com and I personally will satisfy you.