I received my sectional 2 weeks ago and upon removing the packing I found a strong smell from the fabric. I dismissed this as I knew it would probably dissipate after a few days. However, the sneezing began and I became very ill. I do have seasonal allergies but I continued to give the sofa a chance and figured it would go away. However, after a weekend with my sick son watching movies I became sicker. My face, lips and tongue became swollen and had trouble breathing. My doctor prescribed steroids and it could have been very serious. I contacted the furniture store no call back. Next day went to the store and they came by for a visit to my home and the manager agreed his face was becoming itchy as well. Next day, no call again. So, I called back and still waiting for the removal of this couch. I have missed work all week and am having a serious allergic reaction. Would not recommend this couch is you have allergies at all. Hopefully, this company will get back to me soon as they don't regard allergies as a serious issue.
- Approximate cost of services:
- $2,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Sad to read about your experience. Would you please email info@decor-rest.com the name of the fabric and our retailer partner. We will immediately do our research and keep you informed and solve this concern. We apologize for the inconvenience. Christina
We have not received any additional information through info@decor-rest.com. We would very much like to address your concerns in a timely manner and hope to hear from you shortly. Inside Sales Manager