Crystal Glen Homes

brand new home not even a year old we have major leaks at the entrance area, they fixed it , then it leaked again, then they stop answering our calls,
they we got drafts from the windows, none of them worked, we got all our doors with scratches and dents, last year the metal roof blew out with the wind, we spent 2850 to fix it, now it leaks above the entrance area again, total waste of money, think 100 times before you deal with this company

When we purchased in Kleinburg we did a thorough investigation of the builders in the area, especially for the quality of the home that we are looking for. Although the options for Kleinburg were limited to a handful of options we were comfortable in dealing with 3 potential builders. What pushed us over the edge to work with Crystal Glen Homes was the white glove service that we received throughout the purchasing process. My wife and I must have met them at least 5 times before we committed. I wanted to give some people insight beyond a standard grading and will show more in-depth analysis:

Presentation process: 8/10

No sales office was available for this project as they only have a small amount of lots available, but they compensated by showing every last detail of the home from a drawings and material sample perspective. They also arranged a visit of a comparable home that was completed. Robert was helpful in making sure that we were comfortable in the quality of home that they build

Negotiations: 8/10

The standards in the home exceeded my expectations so there were very little extras that we required. Saying that, the price reflected those standards and there was little room to move on the price. They helped out by offering our extras at a very reasonable rate.

Customization: 10/10

We had a feeling that we were building a custom home. We had ideas that we thought that would blow the budget, but some of the changes had no additional costs and the others were a lot more cost effective then first thought. The true value was the insight that they provided in some of our ideas, they advised against an idea that would have made them more money but they said that down the road we may regret the change…3 months after moving in I realized what they meant…thank god.

Building process: 10/10

I guess the previous comments on this site and other reviews were taken to heart. I never had to call back twice to get answers. The customer service was there for us throughout the whole process. The timing was for the most part on schedule and I was notified and explained to for any delays that did come up (2 minor delays in production….still closed on time)

After closing: 9/10

I had one small issue with marble in the 2nd bedroom washroom, they came out to look at it immediately; but there contractor took 2 weeks to come out to replace it…which is a fair amount of time. The process of replacing it ended up damaging something else in the washroom, but they came out to fix that within 48 hours. I was glad that they were on top of it immediately.

Overall I was really happy and appreciate the patience they had for me and my wife. My cousin is purchasing a home from them in King City and he has been happy with the process so far.

great builder .let us do many changes throughout our house without any extra cost. Rob was the guy who we were dealing with .He was very proffessional and helped us every step of the way .the builder Steve was great and let us make any changes we asked .we had a great experience and would definitly buy from this builder again.

We had a wonderful experience purchasing our first home from Crystal Glen. We were very impressed with the excellent design and quality craftsmanship. Best of all Robert made the experience really easy for us. If you are looking into buy a home, we highly recommend Crystal Glen. Speak to Robert and you will have an excellent experience as he is very professional. Thank you.

the worst experience for buying new home, so many hidden cost and has to fight with robert, no custmer service, you don't know who you have to talk to if you need help.

First time buying a new home, the worst experience of our life so far!! Rob is a sales man who knows how to con people into buying and throws in things to get you trapped. Once your trapped, there is no customer service skills, no one can give you a definite answer about anything and your being strung along. You get the answer yes, yes until he has your money! Then it's who gives a hoot about you "YOUR STUCK IN A BINDING CONTRACT" Well my answer is I rather go to court than give you my business!

I purchased my first home from Crystal Glen. An excellent house, nice layout, excellent craftsmanship. The staff were very helpful, Rob in sales is great and Mario on site took care of any concerns I had. Been living there for 2 years now and have no plans of moving. Would definitely recommend to a friend.

The design and the quality are not really bad.
The timing is very poor.
The price is very high. Many hidden payments are in the contract. Expect bad surprises at the closing.
Customer Service does not exist.
The houses are very good, by don't buy.