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CR Technical Woodworking

Kitchen & Bathroom - Cabinets & Design
333 Green Road Stoney Creek ON L8E 2B1
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Write a Review
Carmine
Carmine
7 reviews Oakville, ON
0/10

Go Some Place Else

Go someplace else there are plenty of cabinet companies out there. STAY AWAY from CR Technical Wood Working.
We had a custom vanity made by this company with flat front panels and 8 drawers and a tip out where the sink is. The vanity was to be 72” after a top is installed. At first all was good. Went in, made the design with a rep, and placed the order. It was just shy of $5000 for this vanity.
I chose to save some money and decided to install myself as they wanted $500. I picked up the vanity that came in 3 pieces brought it home and when I was ready to install it, I discovered that the vanity was 71.5” long without a top. This would make the cabinet 73.5” with a top. It was too long for the space, so I emailed the company. At first, they tried to blame me for not telling them that there was something that would be in the way if the vanity was not to exact dimensions. I replied telling them that in the drawings there is no indication that the cabinet would be bigger than 72” overall and that the contract clearly stated 72” vanity overall. I also would like to point out that when you order a custom vanity from them the contract has to be initialed by the buyer to acknowledge any errors on my part are my problem and that you agree with the design and drawings. Which I did. But when it was their fault, they still tried to blame me.
Finally, after some back and forth they offer a fix and want me to bring the vanity back to them so they can modify it to 70” so overall will be 72” with a top. First this was not my mistake they should offer to pick it up.
Second we decided that what ever their plan is to modify, we risk them messing up the look or design, so to avoid any disappointment I offered to move some plumbing and shrink the bathroom door a size down to allow space to fit the vanity as it was. In return I asked for them to come install it to make up for their mistake. They agreed.
On the day of installation, I was booked for an installer between 8-11. No one showed up. I called after 11am asked what was going on. I was told the installer was going to be late and would be there by 2pm. Still no one. I call again finally someone shows up at 3pm. Not one time did I get a call to let me know they would be late.
This installer gets to my door and says. “I’m here to install a kitchen”. I said no you’re here to install a vanity. I let him in show him the 3 vanity pieces and he said to me “How does it go together” I was struggling to keep from saying something rude as why is he asking me how to assemble it.
After I show him which parts go where he gets to work. First mistake he makes he starts to cover a power outlet with the vanity, so I stop him and tell him he needs to cut out an opening for it. He does and makes the opening not only too big but offset to the receptacle. No big deal I said. No one will see it.
The bottom of the vanity has a toe kick, but it is inset way back to give the vanity a floating look. When the installer went to cut the toe kick, he blurted out a measurement. I said “I don’t think that is correct. He said no its good. So, I said to myself let him cut it and find out the hard way. He cut it and it was too short.

Now he gets on the phone with his boss who tells him to remove the vanity from the wall to modify the cabinet to make the toe kick fit. I said no you will not do that. Then he says he can use two pieces to make it long enough. Again no! The piece was long enough until you cut it too short.
Finally, he says he will need to come back with a new piece another day. I walk away for a few minutes because my frustration is reaching its limits, I come back, and he is poking holes in the drywall with a sharp awl. I said, “are you looking for studs?” He said “yes”. I said, “use a stud finder, that sheet of drywall is a sound barrier drywall and cost $80 a sheet I don’t need unnecessary holes in it”. He said don’t have a stud finder. I gave him mine. Then the worst part happens. He spent 2 hours trying to line up the drawers. Messing with the slides, drawer faces, flipping drawer locations no luck. Tells me he has only been at it for a year, so he left as its now 6pm.

Next day I wait for CR tech to reach out. Nothing. I send an email. Still next day no response, so I called got on the phone they tell me they will send someone else out who is there best installer. A guy comes out a week later struggles with aligning the drawers, still cant fix it and tells me have the top installed when there is weight on the vanity some drawers will settle and if that doesn’t work we will come back to fix it.
I did exactly that, that did nothing as I expected. Again, I sent CR Technical an email to have someone come out again. No reply, days go by I call, left a message no response, I called again finally got a response.
A week later another person show's up struggles at it for a couple hours asks me to have a look and I said they don’t line up, one drawer hits the gable when closed, the other two drawers hit each other when fully opened together, another drawer closes flush on one side and sticks out on the other side. And the tip out drawer rubs the top of the drawer below it.
You could clearly see how frustrated he was and said, “I don’t know what’s wrong with them, I’ve tried everything”. He said he would go back and tell his bosses to see what to do next.
I was very clear that this was holding up my reno. I was now behind 2 months because of the vanity issue and could not demo my other bathroom until the issue was dealt with so please let me know soon what the next step is.
I waited a week no response, I emailed twice, One very nasty email. Still no response. I called got no answer, so I left a angry message. Finally, a day later I get an email response.

Good afternoon
“I apologize for not getting back to you earlier. When I was at your home I took pictures of the drawers and the mechanisms. I showed it to my superiors and they told me to send them to our blum rep. They looked over the pictures and they did not notice anything out of the ordinary. They said that all the gaps are within industry standards. My superiors agree with them that the gaps are within industry standards, and they have told me that there is nothing more we can do.”
Regards,

Really drawers hitting each other when opened all the way and drawer faces hitting the side of the gable when closed is an industry standard. I doubt very much Blum would say that.

I have a walk-in closet with Ikea cabinets and not one drawer is out or operates like the crap CR technical made.
This company is incompetent at aligning drawers. They will come out to attempt adjustments but when they can’t or becomes too costly for them, they will blame something else and leave the customer with an inferior product that they have to live with or fix some other way.
I don’t normally write reviews, but this was a very expensive vanity and I hope to save someone else from having any heart ache as anyone who has done a reno before can tell you there is enough stress to deal with you shouldn’t have to deal with incompetent companies like CR Technical Woodworking., if your see positive reviews for CR Technical Woodworking it may be these people were fortunate enough to not have issues. Just be aware if you deal with them then you will have to live what you get.

As for you owners at CR Technical Woodworking I believe in Karma and what goes around come around. Your company wont last if you keep up this type of service.

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