Robert (Consultant) was very responsive and quick to respond to my request for quote which was very competitive against 3 others (including one other top rated SP from Homestar whom I found to be poor). I found Robert to be very friendly, approachable and knowledgeable about heating products. While on site he also very kindly offered to take a look at my fireplace which he duly fixed using my own tools. This value added service alone saved me a good few dollars. (Thanks Robert). I was also fortunate that they could replace my furnace the very next day. And thank goodness the fireplace was working again so at least I had some heating for the night. The installers arrived promptly as promised. Friendly and very professional. Made sure the floors were protected with soft coverings and finished the job within 3 hours. They left the place tidily without any big mess and advised me on the furnace operating procedures. Another valued added service I did not know about is that they constructed an air inlet pipe to feed the furnace with clean air. My previous furnace was using the indoor air for circulation. Any other SP would possibly not concern themselves with the added work. But these guys gave me the impression that they have pride in what they do. Also I had loose drainage piping with the old unit and they tidied this up too. The installation looks solid. So overall I was really impressed with the overall customer experience. I would highly recommend this company for furnace replacements. My new unit is more compact, feels much more efficient and quieter. Thanks Robert and Kam for your wonderful service.
Ernest (Mississauga)
- Approximate cost of services:
- $3,200.00
- Company Response
Dear Earnest
Thank you very much for your detailed review