Cozy Comfort Plus

I have worked with Cozy Comfort for almost 10 years from installation to maintenance to repairs, and have had an excellent experience with them.

In particular, I am grateful to Mory for his expertise, great work, extra care, reliability and integrity. He has my full trust.

On Friday, December 29, 2017, my tenants informed me that there was a heating problem. I then called Cozy Comfort about 10 am. I was very glad that they arrived at 4:00 pm and diagnosed the issues. Since it is a triplex they found that one pump and one relay needed to be replaced. I was very fortunate that they were able to pick up the parts before 6:00 pm and having them installed soon afterwards. The tenants were very happy because of the extreme cold weather.

There was a defective heat exchanger in our furnace causing the unit to just blow cold air. Cozy Comfort technician was at our house within a few hours and quickly identified the problem and ordered a replacement part from the manufacturer under warranty. The part arrived from US with expedited service and they were able to schedule the repair within a few days which was very helpful given the expected cold weather. We appreciate this company's prompt service and professionalism.

In July of 2009 Cozy Comfort Plus replaced our Furnace / Air Conditioner / Hot Water Tank and I could not be happier with the entire process.

Initially we contacted Brian Kar who was very knowledgeable, came to our home and provided us with many option and told of all the available rebate programs at all levels of government. Once we made our selection of Carrier furnace / Carrier air conditioner along with a Noritz tankless water heater, Brian made all the necessary arrangements to have all the new equipment installed in one day. The installation was done quickly, carefully, and professionally with a crew of 4 technicians. All old equipment was removed and taken away for disposal. At the end of the day you could not even tell that any major installations took place.

We immediately notice major reductions in both electrical and natural gas charges from the high efficiency equipment that was installed.

Since the installation we have Cozy Comfort Plus provides annual maintenance / cleaning of all equipment. For years we request Jay be sent out as our service technician. Jay has always been prompt and calls before leaving his last service call to let us know he is on his way. Jay is very courteous, professional, and takes a great deal of pride in servicing our equipment. He lets us know what the condition of the equipment is and lets us know if there are any issues that need to be addressed.

We would recommend Brian Kar and the entire team at Cozy Comfort Plus to anyone who need heating / air conditioning replacement or servicing.

Our furnace died a few days before Christmas 2017 and subzero temperatures outside.

Cozy Comfort has provided good service in the past so we placed a call that night. Our repair man was on-site first thing in the morning, and after troubleshooting the issue it appeared to be fixed. However the furnace died with a second blown fuse a few hours later.. repair man came back onsite within 2 hours and spent the whole evening locating an issue with wiring and transformer. He confirmed with numerous on off cycles that furnace was good, and it has been working well since. We were charged for the one service call, and cost of fuse and transformer.
Due to the problem with wiring we elected to swap the yellow AC wire with the failed red furnace wire from thermostat. We will still need to get an electrician back in the spring to replace the thermostat wiring as it has a short in the red wire. This was the fastest option to get us heat again without spending another day or two to get electrical resolved.

They know the work. Placed a service call to clean furnace and replace new thremostad The service tech was very reliable and polite.

They tried to repair the old furnace but ended up installing a new furnace, humidifier and water heater and removed the old ones.

Within a half hour or so of our calling to make an appointment, we were informed that we could have a serviceman out within two hours. Sure enough, he arrived as scheduled. Prompt and polite! The serviceman did our annual maintenance competently and professionally. He took care to keep his work area clean. The work was done to our complete satisfaction. (And how lovely it was that there was no attempt to sell us anything unnecessary!) We are happy with our gas insert fireplace, which we purchased at Cozy Comfort.

The service person (Morry) was a pleasure to deal with both this year and in previous years.

I called to have my furnace serviced In September 2017. I was pleasantly surprised to have received an appointment within a few says. Maury the service tech was prompt and courteous. In his friendly demeanour he answered our questions and gave us tips about maintenance. Thank you Cozy Comfort Plus for your amazing service.