Al K.

There was a defective heat exchanger in our furnace causing the unit to just blow cold air. Cozy Comfort technician was at our house within a few hours and quickly identified the problem and ordered a replacement part from the manufacturer under warranty. The part arrived from US with expedited service and they were able to schedule the repair within a few days which was very helpful given the expected cold weather. We appreciate this company's prompt service and professionalism.

We had our furnaces and humidifiers replaced last year by this company and I cannot emphasize enough about the exceptional service and the level of professionalism we received. The company is truly top rated and we were very satisfied. The salesperson was very knowledgeable and spent the time to ensure we were choosing the right product and size. In addition, the service staff completed the job quickly and cleanly, and they did a follow-up the week after to ensure everything was working ok. We had done some shopping around and I must admit the price we got from Cosy Comfort Plus was very reasonable, especially for the top of the line Carrier models. Also, they were very helpful in arranging a home energy audit for government rebates. Overall, we were refunded almost 50% of the cost of this project within the first 6 months. And with more efficient furnaces, our gas bills have been reduced by about 30%, so I am guessing these furnaces will pay for themselves within 3 to 5 years. Thank you Cozy Comfort+ and keep up the great work!