Replacement of furnace, air conditioner and combi/tankless water heater
I contracted Cozy Comfort to do a HVAC replacement at my house in November 2011. Our system just failed and I needed to to replace a high velocity system with hydronic air handler and tankless water unit that is somewhat unique among HVAC systems in Canada. Brian was the main sales guy. The overall experience was not satisfactory. The quote seemed high since I found the same equipment on sale at amazon.com for half price. The crew seemed unfamiliar with the system and had to call the manufacturer for installation help. The job was not as neat as I would of expected of professionals. The outside vent had to re-caulked and the duct work needed much duct tape to solve air leaks. The system has been installed for a year and so far no problems. I recently found out the Carrier Air Cleaner that they installed had been already discontinued in early 2010. They gave me an old unit that Carrier was selling off for $35. Overall I would not recommend CozyComfort
- Approximate cost of services:
- $12,000.00
- Company Response
Thank you very much Richard to take the time to review your experience, it is important for us to know how we did after each installation and we appreciate any and all feedback.
The disappointment that you have expressed in our handling of your installation is something that we do not take lightly and rest assured that the necessary steps to make sure that nothing like this happens in the future have been taken on our end.
Lack of knowledge and poor craftsmanship are not the qualities that we instil on our technicians and no matter how intricate or peculiar your particular setup might be – we are likely to be familiar with it as we have been in the business for decades. We have spoken with our technicians about this and for now we attribute the shortcomings during the installation to a few momentary lapses of judgment rather than a reflection on our entire team of professionals. We would very much like to hear from you, Richard, regarding any other concerns and details of the installation, so hopefully you can spare a few moments and write to us at info@cozycomfortplus.com
Our customers are pillar of everything we do and we are proud of our near perfect customer satisfaction record and if we do not meet or exceed your expectations, we would like to hear from you right away so we can correct it or at least prevent it from happening in the future.