Cozy Comfort Plus

Heating & Air Conditioning
Toronto ON M3K 2B5
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HomeStars  >  Water Filtration & Purification in North York  >  Cozy Comfort Plus  >  tankless water heater installation - some small issues they didn't care about
Private User
Private User
Private User reviews Toronto, ON
4/10

tankless water heater installation - some small issues they didn't care about

Originally the company was good to work with, and I have a nice system installed. Upon site inspection, they considered it a slightly more complex installation, so they charged slightly more. Fair enough. But when the actual installers came, who were subcontractors with a different name on their van, they got just a little sloppy and hurried when doing the job.

So part of the more complex job that I was paying for, to take the inlet air from the outside instead of from the room, wasn't done. (So I sourced the parts and built the piping assembly myself). A drain hose was short and remained cutting across awkwardly across a corner of the room, despite them agreeing to fix it. (So I had to buy a whole roll and put in a new hose.) Hot and cold water piping was clamped down all together. (So I repositioned the pipes to be able to add pipe insulation.) An overall competent job marred by sloppiness and rushing.

When I wrote to Cozy Comfort about the issues afterwards, there was no attempt at give & take & trying to fix things. They just ignored me; they had my money, they were outta there.

Approximate cost of services:
$3,500.00
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Company Response

Thank you very much for your review and feedback!
Good or bad it helps us improve as a company. With that said, Please, Please give me a call at our office at your earliest convenience, regarding this issue so that we can resolve it ASAP. We are here to make sure all of our customers are happy with their services from Cozy.
Regards
Management- Brian Kar