They are quick to respond when they can get money from you, other than that forget it! They came to replace a part that was under warranty then charged a $1000 administration fee and $100 for picking up the part. The technician rushed my Mother into paying right way. Now no one will return my calls or emails to explain why she paid $1200+ for an under warranty repair!
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- Company Response
I have investigated this and and the $1000 was no administration fee it was the labor to install the new heat exchanger. Your warranty clearly states your covered under parts not under labor and the $100 dollar fee was for a rush delivery of the part. This initially was an emergency no heat call which we take very seriously especially when it is freezing outside and there are elderly people involved.. The cost was clearly stated to your mother which she confirmed and agreed to before my technician went to go pick up the new heat exchanger. Feel free ro call me at the office for a chat.