THE WORST COMPANY EVER DON'T BUY HERE
WORST EXPERIENCE EVER DO NOT BUY HERE. I BOUGHT A COUCH HERE, IT WAS A 6-8 WEEK LEAD TIME IT TOOK 14 WEEKS FOR ME TO GET IT. NORMA (DEALS WITH ALL THE ORDERS) WAS ZERO HELP, AFTER 8 WEEKS HAD PASSED SHE THEN DECIDED TO LOOK UP WHY MY COUCH WAS DELAYED. ONLY BECAUSE I ASKED HER TOO. I THEN FIND OUT THAT THEY CAN'T MATCH THE FABRIC I PICKED FROM THE SHOWROOM BOOK AND THAT MY COUCH IS A DARK GREY NOW INSTEAD OF A LIGHT GREY. THIS WAS INFURIATING. SO FINE I SETTLE THEY OFFER TO PAY FOR MY DELIVERY. DELIVERY DAY COMES THEY SAY THE DELIVER PEOPLE WILL SHOW UP FROM 2-5 PM I MISS A DAY OF WORK FOR THIS DELIVERY AND OF COURSE THEY SHOW UP AT 6:45PM SO I TOOK A DAY OFF WORK FOR NO REASON AND THE FINAL KICKER! THEY FORGOT / DIDN'T SEND THE MIDDLE SECTION OF MY COUCH SO NOW AFTER 14 WEEKS OF WAITING I HAVE TWO ENDS OF A COUCH AND NO CENTER PLEASE, PLEASE, PLEASE DO NOT BUY FROM HERE!!!!!!!
- Approximate cost of services:
- $2,500.00
- Company Response
Dear Private User, Regardless of what you feel Concord Furniture has been voted and won the Reader's Choice Award for Best Furniture Retailer in Brampton 2016. We would like to extend our apology for any inconvenience caused but Concord Furniture relies on the Canadian Manufacture to make all special order sofas within the time frame given. Unfortunately the colour you chose could not be matched by the mill and no one was informed until it was too late. You were offered the same set in a darker colour or a full refund, you chose to go with the darker colour as long as it was delivered at no charge. The manufacture processed your order within 2 weeks and Concord delivered to your home (Grand Valley) an hour away at no charge. Now, there has been a human error made were Concord was short shipped 1 piece but this will be delivered to your home within 1 weeks time and this will also allow enough time for your new floor to be installed and the delivery people will be able to set your sectional up in place.