Concord Furniture

I was treated in a inhumane way today at this store while trying to buy furniture . The sales person sold me 2 accent tables at a price mutually agreed upon. After paying the cash ? Owner came in and said that one of the accent furniture is sold already without knowing that I agreed to the offered price . After him letting it go,it was brought to my car and I noticed a glass panel was missing from one of the accent table as it was displayed in a dark corner at the store . Obviously I can not take that piece because I dont have any one to fix it and the piece can not be used without fixing it . I told him to let it go and that I would just take one of the accent pieces. He got very angry and asked the sales person who offered to take it back to let it sit in the car and that I have to bring back the pieces and one of them was heavy and I needed a hand . I am a petite woman and was with my 76 years old mother with me helped me to take it and they were just watching not even offering to open the door for me. This is just to let the buyers know that this could happen to you .

Ordered a counter height dining table set on 15th Nov 2021 and received it on 26th Nov.
Had sent an email with the pictures of the broken support that holds the table on the same day ( Black Friday) and also called them and was told that they will get back to us the following Monday.
This is a huge and very heavy table and I don’t know when it will collapse with the broken support.
We are not going near the table and it has been so difficult to stop our 5 year olds going under the table to play with the fear of it falling.
I called and explained about the situation many times to the lady who takes care of these kind of situations there, Norma.
I cannot express the stress that I am going through with this table without being fixed in my house right now and I don’t dare to touch it.
This lady, doesn’t respond to my emails or calls and has been telling some stories about supplier calling her and she waiting to hear from them and only this particular table being out of stock to replace or whatever.
In my last call on Jan 10th, she was asking me if I watch the news at all as the freights are being delayed and I might have to wait a year or two.
Today is Jan 12th 2022 and nothing has been done.
I usually do not write any reviews but thought that this very much needed when a business does care nothing about the safety of the products that they deliver.
Btw, we ordered a 070-Pe4254 Colburn collection publeg dining set with a table and 6 stools

the bed room set delivered after 5 weeks (3 weeks after they had set to deliver), the advertised colour was walnut, the furniture arrived was Cherry, and they refused to take it back.
there was supposed to be 2 night stand, only one was delivers with scratch and it took another 3 week to replace it and bring the next one.
the mirror case was broken, and it took them another 3 weeks to replace it, all and all it was very bad deal, would not buy anything from these people

I was truly amazed to finally find a furniture store that has the same items advertised on display in their showroom. A few years ago my husband and I were mislead by another store when we discovered that items in the flyer were not even in the store to see. When we meet with Benjamin at Concord Furniture we saw the items that lured us to the store on display exactly as shown in the flyer as well as on their web site. I highly recommend this gem of a store to anyone. Thanks to everyone at Concord for our outstanding experience.

Truly,
Jennifer

I purchased a sofa and love seat from concord furniture . Was quoted 6-8 weeks. Came on time. Looks phenomenal. Delivery team very friendly. Thanks Concord, definitely coming back for my dining table.

RUN RUN RUN... THEY SELL FAKE FURNITURE ... and have the WORST service ever.

We bought 100% (non bonded) leather love seats from Concord, and after several months they started to peel. I called back at which point Norma told me that it could have been because of a bad cow, but confirmed that we paid for 100% real leather (non bonded). The product we received was bonded leather, you could even see the glue and fabric below where the love seats were peeling. After a year of going back and forth they refused to help. They blamed the manufacturer (couchesbyfancy) and refused to take any accountability. I asked to speak with the owner and was told that he doesn't deal with customers that I would need to deal only with her. I finally had to give up, but posted by story on social media. Once I did that I found out that many other customers went through the same thing. Don't shop here, run with your money!!!

I purchased a sofa and arranged for a delivery for 530pm
I advised the store that I am at work and that I wont be home until after 5:30
They delivery came before the scheduled time
The delivery came 45mins early , when I told customer service that I would not be home
I would never go back to this store

I found Concord Furniture while looking for a specific bedroom set by Homelagance. I spoke with Nelson on the phone and was quoted a price lower than another store I had been in contact with and Nelson was far nicer as well. Concord had the actual furniture on site so hubby and I drove from Ajax to see it. When we were there we meet Drew as well who was extremely helpful! My set came today, a good 2 weeks earlier than I thought ? The delivery was quick and professional and everything was perfect! It is a great place to buy furniture and the service was impeccable. Thank you Nelson and Drew as well as Norma who set up the delivery. We will definitely be going back to buy our sofa !!
Steph

I'm writing today to express my POSITIVE views of Concord Furniture. Staff was very helpful in assisting me and my husband select a sectional. Love the fabric options and the "configure your own" pieces to fit our basement perfectly. Thanks Concord, will be recommending you to others.

I bought furniture worth 2400 and was told delivery within 5 days. It's been 2 months haven't received it. They blame shipping from china and not there management. Never buy from concord furniture Brampton.