Worst Customer Service From Manager
Our dryer at home went caput and instead of just buying a dryer, we bought a set. Because our original washer was still good, we stored the new washer.
When it came to plugging the washer (2 years later) in for the first time, it didn't work. We didn't have extended warranty because we figured a brand new washer should work.
Called Coastal and they pretty much said we were SoL.
Called a repair person in and was told that the washer would cost the same as purchasing a new washer. We figured we were willing to buy another washer from them. I at least felt that I should be compensated in some way perhaps 10% off, a free upgrade, maybe free delivery or save on GST or even a bottle of detergent or simple appreciation for a returning customer or even some type of empathy. I got nothing but a stone cold face. We asked to speak to the manager and she was the manager!
I said we would take our business elsewhere, yet no response. So we walked.
Note* we were good customers, my family & extended family have bought several appliances from them in the last 5 years through our renos, and tenants etc.
They just don't have the aptitude to deal with customer complaints.
- Approximate cost of services:
- $499.00