Clarke Basement Systems

The house that I purchased has a number of cracks in the foundation of the cold room. The wall weeps when it rains or when a thaw occurs. As a result white mould was growing. I opted to have the room "encapsulated" with a Clarke system. The salesman Ben was very knowledgeable and patiently educated me on foundations, passive drainage, etc. Codey was the installer. He and his 2 fellow workers had no problem explaining exactly what they were doing and how the system works. They worked hard and were polite and pleasant. They left the site relatively tidy. When Codey gave me the bill he apologized profusely having accidently broken the light in the cold room during installation. Gave me his cell phone number & said he wanted to pay for it. He asked me to text him a picture of the broken light, which I did. It turned out that he could not install a new light and any decision seemed to be dragging on. In the meantime Stephanie from customer service phoned. I told her of the dilemma. Next a man phoned to say not to worry, everything would be taken care of. When hearing nothing by October 6 I phoned my handy salesman Ben for an update. At 10:45 a.m. he said he would phone directly and get back to me right away. It is now October 8th 4:32 p.m. Still waiting. Phoned Clarke and got Stephanie. What a pleasant lady. She said they were trying to locate an identical light from the picture that I had sent Codey. Today Cam installed the light. Another pleasant person. It's unfortunate that Ben the salesman did not follow up on the problem. It is also unfortunate that no one from the company informed me that they were working on the problem instead of leaving me out of the information loop for 5 days. The quality of the product itself is of paramount importance, but customer service is not far behind. It is incredibly frustrating to be ignored when there is a problem. As far as the product itself is concerned, that is something the future will tell.